IT Operations Officer - 12 months - Brussels One of our important clients is currently looking for aSenior Operational Officer for the IT Operations Team. This is a 12-month contract and rate is negotiable. Key Responsibilities: Assist the head of operations in leading and driving the operational transformation initiatives, aiming for high operational excellence. Implement SIAM principles and utilize ITIL 4 to streamline operations and enhance service delivery. Develop and establish a future-oriented operating model and efficient governance structures. Interact with outsourcing partners and coordinate with offshore teams to ensure seamless operations. Facilitate the onboarding of new vendors, overseeing the management of multiple contracts essential to the digital roadmap and contractual obligations Prepare and execute the handover process to new suppliers, including the transfer of application support and planning of service fulfillment by the new suppliers. Set realistic goals, mobilizing the necessary resources and getting their commitments to achieve these objectives effectively. Act as a direct report to the Head of IT Operations, contributing to strategic decision-making and operational leadership. Requirements Qualifications: A minimum of 15 years of experience in IT operations, with a track record of leading operational transformations and achieving operational excellence. Demonstrated experience in implementing SIAM principles and a deep understanding of ITIL 4. Experience in setting up and managing large infrastructure and IT operation outsourcing deals, including working with offshore resources, particularly in India or similar environments. Six Sigma certification is highly desirable. Strong problem-solving skills and a people-centric leadership style. Proven ability to set and achieve ambitious improvement goals, effectively managing resources to meet organizational objectives. Bachelors or masters degree in Information Technology, Computer Science, Business Administration, or related fields.