Relationship Manager


  • Company:
    Microsoft Corporation
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    10 hours ago
  • Category:
    General

Do you want to play a critical role in helping to drive customer adoption and usage of Microsoft 365 (Windows 10, Office 365, the Enterprise Mobility and Security (EM+S))?

Are you passionate and excited about working directly with Microsoft customers and partners to ensure success as they transition their businesses to the Microsoft Cloud? If so, keep reading…

We are the Microsoft FastTrack Center (FTC) – a diverse group of customer-focused individuals that provide guidance to customers who are deploying to the Microsoft Cloud. We collaborate and share learnings and innovate solutions to enable our customers to increase their usage of the Microsoft Cloud. We are rapidly expanding and looking for talented people with a growth mindset, a passion for solving complex issues, and an obsession for customer happiness.

If you love technology and believe that your abilities can be developed through effort and grit, and it makes your day when a customer, or peer, thanks you for your help, this may be THE career opportunity for you.

**Responsibilities**

A Relationship Manager focuses on helping customers executing their data migration strategy to move to the Microsoft Cloud. The Migration Velocity Manager is a resource well versed with the Migration Process knowledge & Toolset used by the Fast Track Migration team. This role is accountable for the end-to-end migration experience for a customer and is responsible for driving migration throughput and customer satisfaction.

Responsibilities:

+ Work with the customer to build a schedule that moves the customer’s data to the Microsoft Cloud in the fastest and efficient manner.

+ Manage communications with various stakeholders in the case of Enterprise customers with complex, long-drawn migration windows.

+ Act as a bridge between the Migration execution team and the customer – keeping customers appraised of the data migration progress and challenges via reporting and communication. The Migration execution team will issue migration window reports, but he Migration Velocity Manager will help the customer understand, and take any ensuing actions.

+ Consult with customers on driving pre-flight conversations, helping customers create pre-flight motions, and recommend remediation steps for failed pre-flight users.

+ Create and manage all the ISW events in line with customer schedule creation.

+ Recommend best practices for key pilot migrations, and accordingly define customers velocity batch sizes, as part of the scheduling exercise.

+ Partner with the migration back-end teams to land the most optimal schedule for the customer.

+ Updating high-level schedule in the internal tools to provide visibility of the customers coming in for migrations, migration type and volumes for the Migration factory to plan for resourcing.

+ Ensure migration credentials, infrastructure decommission, and customer is offboarded/completed after the migrations are completed. Coordinate with other teams here.

+ Be the single point of contact to address escalations coming from customers through a migration engagement.

+ Keep internal stakeholders appraised and leverage other resources aligned as necessary.

+ Own the creation and the data collection for the migration questionnaire.

+ Partner with the migration team to drive reductions in the window between pilots and velocity for a customer. Move customers to production without sacrificing quality.

+ Take on the responsibility of pilot migrations and runbook creation, and feed to velocity partner teams.

+ Providing feedback on ways to automate aspects of the role, and continuously find and recommend ways to leverage modern tooling, where possible.

**Qualifications**

Requirements:

+ 4 years+ of Technical proficiency in Exchange and Exchange Online, Active Directory, and related technologies.

+ Prior Customer and Partner Focus experience.

+ Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Requirements:

+ Demonstrated skills and abilities to consistently create an amazingly positive experience for our customers and Partners.

+ Cloud competency: Experience articulating to customers the Microsoft Cloud (specifically Office 365).

+ Proven experience on complex scenarios of data migration from on-premises technologies to Office 365, on Microsoft and 3rd party solutions.

+ Exceptional collaboration skills on complex multi-faceted programs across multiple groups with varying priorities.

+ Proven ability to work virtually

+ Communication Skills-spoken and written English (including technical writing).

+ Demonstrate how to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries.

+ Ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations.

+ Strong technical leadership, relationship building to create, reinforce, motivate and guide the team, customers, and partners.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.