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IT Support Engineer Finland
Australian Laboratory Services (ALS) is a publicly listed laboratory-based testing services company that provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe. We continue to remain at the forefront of the testing services industry, building an enviable reputation.
The ALS Northern Europe region is a part of the ALS Group. The sub-region consists of approx. 600 employees with laboratories in Denmark, Finland, Norway and Sweden.
The IT Support Engineer is part of the Northern Europe IT Operations Team, with focus on the Finnish operations.
Location: Helsinki Finland. Outokumpu and Sodankyla sites are possible locations.
About the Position
Join ALS as an IT Operations Support Engineer, based in Finland, and play a key role in managing and optimizing our IT infrastructure. Your responsibilities will include diagnosing and resolving hardware, software, and network issues, improving system functionality, providing remote technical support, and participating in various local and sub-regional IT projects. This role is ideal for those with a passion for IT, strong problem-solving skills, and a commitment to continuous professional development, ensuring seamless IT operations.
Specific Responsibilities
-Record and address incidents/service requests, through our helpdesk system.
-Oversee, set up, and maintain all IT devices for end-users.
-Manage and maintain server room equipment, such as backup devices, switches, routers, and servers.
-Actively monitor systems for vulnerabilities and respond promptly to any security incidents.
-Manage and implement updates for software and hardware.
-Set up and monitor backup processes and disaster recovery plans.
-Contribute to a range of IT projects, supporting delivery and implementation. Work closely with other IT teams to ensure cohesive IT operations and project alignment.
-Create and update an inventory of all IT components and equipment.
-Work with internal and external auditors.
-Document and retain all processes and procedures for given tasks/projects.
-Participate in budget planning for IT expenditures.
-Communicate and coordinate with third-party support and equipment vendors.
-Be available to travel to various locations for on-site resolution of issues not manageable remotely.
About you
Skills and Behaviors:
-Windows clients and servers (physical and virtual)
-Experience with virtualization tools such as Hyper-V
-Helpdesk ticketing systems (ticket lifecycle, ITIL basics)
-Excellent communication skills, patience, and understanding in resolving user issues.
-Demonstrated ability to create clear and concise documentation, end-user guides, how-to guides, and technical process guides
-TCP/IP networking - basic principles and active troubleshooting
-Backup & DR technologies Veeam Backup)
-Proven support of Mainstream Applications, including Microsoft Office
Great News! We've discovered an exciting live job opportunity for a IT Support Engineer Finland position in Outokumpu. This job is currently open for hiring/recruiting by Jobly.fi, exclusively for you at European Jobs. Feel free to download the job details here.
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IT Support Engineer Finland jobs are available in Europe.
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Benefits for IT Support Engineer Finland positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
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