Title - Operations Services Specialist (Zscaler/ZIA)

Location - Jacksonville, Florida, United States

Role Summary

We are seeking a highly skilled Operations Services Specialist with strong expertise in Zscaler (ZIA/ZPA) to support and manage enterprise mobility and remote access platforms. The role focuses on ensuring availability, security, and performance of Zscaler services while supporting enterprise-scale environments.

Key Responsibilities

· Provide L2/L3 support for Zscaler ZIA and ZPA platforms in enterprise environments

· Monitor, troubleshoot, and resolve service incidents, degradations, and outages

· Configure and manage Zscaler policies (web filtering, traffic forwarding, access control)

· Manage secure remote access and VPN integrations using Zscaler

· Perform root cause analysis (RCA) and implement preventive measures

· Coordinate with vendors ...