YouTube Escalation Specialist, Social Comms and Escalations

_corporate_fare_ Google _place_ London, UK

**Early**

Experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes.

**Minimum qualifications:**

+ Bachelor's degree or equivalent practical experience.
+ 2 years of experience in a customer or client-facing role supporting incident response, crisis management, online escalations, or trust and safety operations.

**Preferred qualifications:**

+ Experience managing scaled public social media/PR communications alongside high-stakes, 1:1 de-escalation of sensitive creator issues.
+ Track record acting as an incident manager in changing environments, including participating in 24/7 on-call rotations.
+ Track record in partnering with PR, Legal, Trust and Safety, and Engineering to resolve complex incidents.
+ Ability to utilize social analytics ...