Workshop Operations

• Manage the full repair process from vehicle assessment through to final delivery.
• Assess vehicle damages and prepare accurate repair quotations.
• Identify and report additional damages on authorised vehicles.
• Monitor repair progress to ensure jobs are completed efficiently and within agreed timelines.
• Ensure adherence to OEM repair standards and manufacturer specifications.
• Maintain workshop facilities, equipment, and health and safety standards.

Insurance & Client Liaison

• Liaise with clients, assessors, and insurance companies throughout the repair process.
• Manage insurance claims procedures and ensure compliance with insurer requirements.
• Provide regular progress updates to customers and insurance companies.
• Handle customer complaints and resolve concerns professionally and effectively.

Parts & Materials Management <...