Responsibilities The Monetization Product Operations (MPO) is responsible for Customer Support and Tools & Workflows within Product Strategy & Operations team. Its mission is to provide Best in class advertising experience by ensuring excellence in customer service and streamlining process & tools to ensure smooth operations. The team collaborates with Sales to provide post-sales support and works closely with product team on product improvement through feature requests and management of bugs. Responsibilities Workforce Management (50%) - Translate volume forecast outputs (seasonality, product changes, campaign impacts) into concrete staffing strategy adjustments; use forward-looking numbers to proactively shift scheduling, headcount mix, or site allocation before issues materialise - Monitor real-time adherence and intraday staffing; flag and resolve shrinkage or occupancy deviations promptly - Partner with vendor WFM teams to optimise shift structures, interval staffing, and break sc...