The Monetization Product Operations (MPO) is responsible for Customer Support and Tools & Workflows within the Product Strategy & Operations team. Its mission is to provide best‑in‑class advertising experience by ensuring excellence in customer service and streamlining processes and tools to support smooth operations.

The team collaborates with Sales to provide post‑sales support and works closely with the product team on product improvement through feature requests and bug management.

• Translate volume forecast outputs (seasonality, product changes, campaign impacts) into concrete staffing strategy adjustments; use forward‑looking numbers to proactively shift scheduling, headcount mix, or site allocation before issues materialise.
• Monitor real‑time adherence and intraday staffing; flag and resolve shrinkage or occupancy deviations promptly.
• Partner with vendor WFM teams to optimise ...