Job Description

+ The Workforce Management Analyst develops volume forecasts using historical data and adjusted projections to reflect anticipated internal and external trends.

+ Provides clear justification for forecasts through well-defined assumptions and sound business rationale.

+ Builds capacity plans aligned with operational budgets by applying productivity assumptions and identifying efficiency improvements within a specific business area.

+ Reconciles forecast inputs, assumptions, and outputs within a comprehensive workforce management model.

Skills
Workforce management, Workforce management software, Nice, Power BI, Qlik Sense, Excel
Qualifications

+ Bachelor's degree or equivalent experience in related field

+ Prior experience with workforce management software, including Verint, NICE, or comparable platforms.

+ Prior experience with data visualization tools such as Power BI or Qlik Sense prefer...