Job Summary

We are looking for a Financial Account Associate to assist customers with account inquiries, transaction support, and basic financial service requests. This entry-level role is ideal for fresh graduates or individuals with limited experience who want to start a career in banking, fintech, customer service, or financial operations. You will provide accurate information, resolve concerns, and ensure a smooth and secure customer experience.

Key Responsibilities

• Assist customers with inquiries related to bank accounts, credit cards, loans, billing, and transactions.
• Process requests such as account updates, balance checks, disputes, and payment concerns.
• Handle customer interactions via phone, email, or chat while maintaining accuracy and confidentiality.
• Identify and escalate complex financial issues or fraud cases to the appropriate team.
• Guide customers on financial products, digital bank...