Join our team as a Customer Success Program Manager in Whitby, Canada. Focus on operational management, client engagement, and data-driven decision-making to enhance program performance.
In this role, you will be pivotal in managing client relationships and ensuring program success. With 3-5 years of relevant experience, you will track operational requests, provide key insights, and deliver exceptional client support. Your collaboration with internal teams will enhance overall program quality.
Key Responsibilities:
• Oversee operational management and client request tracking
• Facilitate quarterly client meetings for performance updates
• Guide training development and process documentation
• Analyze data for operational reporting and insights
• Manage escalations with a focus on resolution
Requirements:
• 3-5 years in Client Program Management or similar fields
• Strong client service orientation with professional demeanor
• Comfort with data analysis ...