About the role

The Workforce Planning (WFP), Knowledge Management & Change Support will be part of the Workforce Planning Team and will have the dual role of delivering and maintaining knowledge management as well as being the primary support for the Deployment Lead as and when required.

Your responsibilities

• WFP Deployment Knowledge Management development & governance
• Ensure deployed WFP processes align to agreed design principles, controls, and governance structures.
• Capture feedback and lessons learned to drive continuous improvement.
• Work closely with Subject Matter Experts (SMEs), Country HR, HR Operations, and COEs to gather, validate, and document end-to-end HR processes and other development material.
• Create, review, and update Knowledge Articles, SOPs, FAQs, and process maps as required.
• Ensure all documents follow defined knowledge standards, templates, and version control guidelines.