telecaller job involves making and receiving phone calls to interact with customers generate leads and provide support or sales for a companys products or services. Key duties include making outbound sales calls handling inbound customer inquiries resolving complaints maintaining accurate customer records and following up on leads. The role requires strong communication persuasion and organizational skills.
Core responsibilities
Outbound calling: Contact potential or existing customers to promote products generate leads or gather information.
Inbound calling: Answer calls from customers to address their inquiries and resolve issues.
Sales and lead generation: Persuade customers to make purchases schedule appointments and convert leads into sales.
Customer service: Provide support handle complaints and ensure customer satisfaction.
Record keeping: Maintain accurate databases of customer interacti...
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