Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and our experience of working with the DWP enable us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

A Clinical Standards Lead (CSL) plays a crucial delivery and support role in the Health Assessment Advisory Service by ensuring that clinical practices adhere to the Department of Work and Pensions standards, regulations, and guidelines.

In this role, you will be supporting healthcare professionals to grow, learn, and achieve a consistently high quality of service delivery by providing audit, mentorship, coaching, teaching, and role modeling during their training and beyond. This critical role supports feedback to staff, customers, and other s...