Roles And Responsibilities

• Review warranty claims submitted by dealers to ensure compliance with policies, accuracy, and completeness of supporting documents.
• Process approved warranty claims and initiate payment requests within established lead times.
• Monitor and maintain warranty approval rates and reimbursement timelines in line with targets.
• Respond to dealer inquiries related to warranty policies, procedures, and claim status.
• Provide guidance and support to dealers to improve claim quality and approval rates.
• Collect, organize, and analyze warranty data to support process reviews and improvement initiatives.
• Identify trends such as top claims, labor rate variations, and claim volumes to support decision‑making.
• Develop and facilitate training materials and sessions for warranty processors and dealer personnel.
• Ensure adherence to internal controls, company policies, and audit req...