**JOB SUMMARY**

Provide supervision to the Customer Service department team at one or more Neovia facilities.

**JOB RESPONSIBILITIES**

+ Ensures the company is updated with the sufficient knowledge on the transportation market and on the legislation of the sector
+ Assures the implementation and the development of improvement tools to supervise the Customer Service Department
+ Supervises the team based on smart goals that are aligned with the requirements of the department and expected level of service. Follows up on the progress based on the assigned metrics and reports on a regular basis and for special projects.
+ Has contact with the network of the client, local and internationally thru regular meetings, conferences and visits, being as well in contact with the Customer Service Department of the client
+ Coordination with other Neovia facilities in relation to the service provided to the same client to be aligned with business goals.
+ Sup...