Lead the Service Design & Process Reengineering function within OPS Strategy & Transformation, driving the end‑to‑end redesign of payment journeys across acquiring and issuing. Accountable for delivering structural efficiency, scalability, and customer experience improvements through lean operating models, automation, and human‑centered design, while embedding risk, control, and regulatory resilience into every process.

• Own and redesign end‑to‑end payment journeys across acquiring and issuing to drive simplicity, speed, and reliability
• Deliver structural efficiency and scalability through standardized, lean operating models that support growth and volume expansion
• Embed risk, control, and regulatory resilience by design, aligned to scheme rules and supervisory expectations
• Own and deliver automation outcomes end‑to‑end, from opportunity identification through design, build, and benefits rea...