The role is responsible for the implementation, configuration, and support of call recording, speech analytics, and Workforce Management (WFM) solutions. This includes hands-on engineering, vendor coordination, testing, performance support, and post-production stabilization until solutions are formally transitioned to Level 2 and Level 3 production support teams. The ideal candidate will have strong technical depth, be comfortable operating independently, and demonstrate excellent communication and documentation skills while working in a highly regulated enterprise environment.

• 5 years of hands-on experience implementing and supporting call recording platforms, speech analytics solutions, and Workforce Management (WFM) systems.


• Strong foundation in programming fundamentals.


• Experience with system configuration, integration, and release management.


• A...