Working Hours

Full time 37.5 hours per week - Monday to Friday

Responsibilities

• Be the go-to expert for all day-to-day account activities, from processing orders to handling calls, emails, and queries with speed and accuracy.
• Provide expert advice on technical, network, and billing queries, resolving issues efficiently and confidently.
• Build strong, trusted relationships with customers, end users, and internal teams as their first point of contact.
• Partner with Credit Control to help resolve billing concerns like outstanding debt and late payments.
• Create and quality‑check management information (MI) and billing reports, delivering insightful analysis and regular reporting packs.
• Attend and contribute to customer meetings, identifying opportunities for improvement and cost savings.
• Support end users with device and tariff advice, helping them choose the right products and services.
• Manage...