Location: Central Birmingham - On Customer Site

Salary: £30,384 + 5% annual bonus

Working hours: Full time 37.5 hours per week – Monday to Friday

Duration: Permanent

NPPV Level 3 Security Clearance

What You’ll Do

In this role, you will:

• Be the go-to expert for all day‑to‑day account activities, from processing orders to handling calls, emails, and queries with speed and accuracy
• Provide expert advice on technical, network, and billing queries, resolving issues efficiently and confidently
• Build strong, trusted relationships with customers, end users, and internal teams as their first point of contact
• Partner with Credit Control to help resolve billing concerns like outstanding debt and late payments
• Create and quality‑check management information (MI) and billing reports, delivering insightful analysis and regular reporting packs