About the Role

This Visitor Service -Team Leader role is responsible for supervising and supporting a team of Visitor Services Hosts who will be: selling tickets; providing information; monitoring the galleries; operating the cloakrooms; and delivering customer services for our visitors. This position ensures the Host team delivers their objectives and ensures ZNM's visitors receive first class care.

Responsibilities

• Be dedicated to ensuring a positive environment for visitors and staff, ensuring to personally deliver excellent customer service at all times.
• Be present in the public areas, available for staff and visitors, not to be back office based.
• Daily resource planning ensuring all staffing positions are fairly fulfilled and well briefed.
• Coordinating breaks and daily schedules for the team in line with ZNM policy.
• Cash float preparation and distribution. Cash reconciliation.
• Record, report and ...