JOB PURPOSE To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure. Specifically, to ensure the smooth and safe operations in the Food & Beverage activities at Brodick Castle, Gardens and Country Park, making the property the best possible place to visit and work. KEY RESPONSIBILITIES AND ACCOUNTABILITIES To always provide a consistently high standard of visitor care. Ensuring the site is ready to open, welcoming visitors to the site and processing their admission or catering purchase in a friendly, efficient and knowledgeable manner. Welcome visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act. Welcome International visitors and aiding with specific needs. Welcome groups in an efficient and warm manner. Answering visitors’ queries...