Overview

Job Purpose: The Virtual Relationship Manager (VRM) will be serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions, will be accountable for his own performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience.

Key Result Areas / Responsibilities

• Lead Management & Drop-off Handling (New Acquisition)
• Managing NSTP Scenarios
• Assisted client onboarding
• Client Servicing & Complaints Handling
• Cross-Sell (within 3 MOB)

Knowledge, Skills & Experience

• Strong sales knowledge & market trends/investments/ Financial Market Knowledge.
• Strong Interpersonal skills and cultural sensitivity
• Relationship ...