Focus: Telemedicine + Primary Healthcare Triage

This role involves providing remote clinical consultations (telehealth), assessing and triaging patient symptoms, and guiding them to appropriate care.

Core Responsibilities

1. Telephonic & Digital Patient Care

• Handle incoming calls, messages, and emails professionally
• Perform clinical triage (emergency, urgent, non-urgent, in person or virtual referral)
• Assess physical and psychosocial needs (including mental health)

2. Clinical Decision-Making

• Use SANC regulations, Department of Health guidelines, and SOPs
• Provide:
  • Treatment guidance
  • Medication education
  • Wellness counselling

3. Care Coordination

• Book virtual consultations with doctors
• Support patients who do not require doctor interve...