Job Summary

We are seeking a proactive and detail-oriented Virtual Assistant to support the operations of our U.S.-based short‑term rental clients. In this role, you will serve as the primary point of contact for guests while coordinating daily operational tasks to ensure exceptional service delivery.

Key Responsibilities

• Respond promptly and professionally to guest inquiries through phone, email, and messaging platforms.
• Manage reservations and booking modifications across OTA platforms.
• Coordinate with cleaners, maintenance teams, and vendors to resolve operational issues.
• Handle guest concerns and complaints with empathy and efficiency.
• Monitor check‑ins, check‑outs, and ensure smooth guest experiences.
• Maintain accurate records and update internal systems.
• Escalate urgent matters to supervisors when necessary.
• Perform administrative tasks to support day‑to‑day operations. <...