About Us

Welcome to Alila Ventana Big Sur, where the sky, sea, mountains, and redwoods converge to create a place of unmatched beauty and tranquility. Our luxury resort embodies inspiration, connection, and authenticity, offering intuitive and personalized service that makes every guest experience unique.

We seek passionate individuals who excel in hospitality and teamwork, creating an atmosphere of warmth, trust, and excellence. At Alila, a Hyatt Hotels brand, we believe in delivering service that is both meaningful and unexpectedly exceptional.

Position Overview

The VIP Manager plays a central role in creating unforgettable, deeply personalized stays for our most discerning guests and villa owners. This position leads and enhances the full VIP journey — from pre-arrival communication and special arrangements to in-stay experiences and post-departure follow-up.

This leader partners with multiple departments a...