Become the key contact for high-value players as a VIP Engagement Specialist in Calgary, Alberta. Deliver personalized service, drive loyalty, and attend exclusive events to enhance player experience.
This role involves managing relationships with VIP clients, ensuring tailored engagement and timely support. You will develop engagement plans, address player concerns, and actively host events across Calgary. Your insights will drive CRM initiatives and support the overall VIP strategy, enhancing player satisfaction and retention.
Key Responsibilities:
• Manage a portfolio of high-value player accounts
• Host and attend VIP events in Calgary
• Monitor player performance and activity trends
• Develop tailored engagement plans including rewards
• Assist with CRM segmentation and campaign execution
Requirements:
• 2-4 years in online gaming, hospitality, or customer success
• Strong interpersonal skills for relationship building
• Experience with high-value ...