At Aristocrat, we take pride in crafting world-class entertainment experiences. As a VIP Customer Service Agent, your role will be essential in offering outstanding service to VIP clients. You will work with a driven team providing flawless support through phone, chat, and email channels. This position presents an outstanding chance to be part of a proven leader in the iGaming and iLottery industry. Your efforts will have a direct effect on client happiness and company success!
What You'll Do
Offer focused assistance to VIP clients, handling account, product, and service questions.
Troubleshoot complex technical issues related to computer, tablet, and cell phone applications.
Handle advanced inbound calls, real-time chat, and emails, and proactive outbound calls.
Share exclusive marketing deals and updates with VIP clients.
Deliver feedback on service shortcomings and client input to improve service quality.
Ensure confidentiality and security of VIP client i...