Requirements

20+ years of commercial leadership experience, including 10+ years at the VP/SVP level, with a proven history of building and scaling Customer Success organizations

Documented history of overperformance against retention and expansion targets, demonstrating consistent achievement of GRR, NRR, and post-sale revenue goals

Multi-Product Expansion Expertise: Proven success driving upsell, cross-sell, and pricing expansion by increasing platform adoption and account-wide penetration within multi-product businesses, resulting in industry-leading NRR

Domain Alignment: Experience or exposure to public infrastructure, information services, GovTech, or data- and AI-driven intelligence platforms is a strong advantage

Methodology & Rigor: Deep expertise in Customer Success and Professional Services operating models, combined with a mastery in designing delivery frameworks that accelerate customer time-to-value

Workflow & Operationa...