Location: Hyderabad, Pune, Noida

Experience: 6+

Notice Period: Immediate to 30 Days

Role Overview

The role will be part of a small support team responsible for BAU/KBR support of Verint Ops Manager, ensuring smooth day‑to‑day operations, incident resolution, stakeholder communication, and support for upgrades and minor enhancements.

Key Responsibilities

• Provide BAU and KBR support for Verint Ops Manager (Verint‑provided solution).
• Monitor, analyse, and resolve incidents and service requests using ServiceNow (SNOW).
• Work with management teams to prioritise incidents and fixes based on business impact.
• Liaise with business stakeholders to understand issues and manage SLA‑based communication.