Job Title: Lead – Production Support

Location- Mumbai (WFO)

Years of Experience- 12 - 15 yrs

Job Overview

We are looking for an experienced and driven Lead – Production Support to lead and strengthen our production support function. This role requires a strong technical & functional expert who can drive incident management, provide strategic oversight, and mentor teams while ensuring system stability and business continuity.

Key Responsibilities

• Lead end-to-end production support operations, ensuring high system availability and reliability.

• Diagnose and resolve complex system/application issues, minimizing business impact and downtime.

• Perform in-depth analysis of logs, metrics, and system behaviour using advanced debugging tools to identify r...