Utility Account Manager – Cloud & Utility

Petaling Jaya

Responsibilities

Customer and Account Management

• Own and nurture the operational relationship with assigned customers, ensuring excellent satisfaction.
• Develop and grow customer accounts through regular engagement, reviews, and needs assessment.
• Conduct support planning and review meetings with customers (and principals, when applicable).
• Ensure ongoing customer alignment by understanding the IT environment end-to end.

Utility Resource and Capacity Management

• Monitor, track, and report on utility resources usage, including forecasts and capacity planning.
• Coordinate hardware procurement, upgrades, and decommissioning/return of assets upon contract expiry.
• Maintain complete and updated inventory records of customer assets.
• Ensure actual delivery meets defined SOWs and SLAs.

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