Associate’s degree in a related field and a minimum of three years experience providing desktop and user support; or an equivalent combination of education and experience. Experience working directly with end users on a fast-paced, customer-focused technical support services team, with knowledge of the tools and professional practices, processes, and policies needed to support and drive an outstanding user experience while maintaining good user and device security. Experience in mixed-platform computing environment with integrated directory service (Active Directory) including support for a large-scale deployment of domain-joined endpoints. In-depth knowledge and experience with Windows and Apple operating systems and client environments, including mid-level to advanced troubleshooting skills in areas like client security, troubleshooting system performance, device logging and settings (Windows Registry, macOS plist/Console, etc.) Knowledge ...