Pay Rate Range: $50.00 - 51.47/hr.

GBaMS ReqID: (phone number removed)



Job Descriptions:

Salesforce Service Cloud Voice ConsultantRole OverviewWe are seeking an experienced Salesforce Consultant with strong expertise in Sales Cloud and Service Cloud Voice integrated with Amazon Connect.

The ideal candidate will design| configure| and implement Salesforce solutions that enhance customer engagement and streamline sales and service processes.



Key Responsibilities

Solution Design ImplementationoConfigure and customize Salesforce Sales Cloud and Service Cloud Voice features.

oSoftphone setup| screen pops| call logging| and Omni Channel routing

oDesign and implement Service Cloud Voice integration with Amazon Connect for voice capabilities.

oDevelop scalable solutions aligned with Salesforce best practices.

Business AnalysisoGather and analyze b...