The Collections Team Leader is responsible for leading a high-performing collections team within a Connect BPS delivery environment , supporting a U.S.-based client portfolio. The role focuses on driving operational excellence, client satisfaction, and regulatory-compliant collections performance across mortgage or maintenance accounts.
This position plays a key role in bridging client expectations with operational delivery , ensuring KPIs, SLAs, and customer experience standards are consistently achieved. The Team Leader will cultivate a performance-driven, customer-centric culture aligned to Connect BPS values, while enabling continuous improvement and employee development.
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