Pay Rate Range: $50.00 - 51.47/hr.

GBaMS ReqID: (phone number removed)



Job Title Performance Quality Analyst (QA)



Job Description:

The Performance Quality Analyst is responsible for ensuring high standards of service quality| operational consistency| and risk mitigation within the Institutional Retirement Client Services function at Banner Life.

This role focuses on quality assurance| performance monitoring| and data-driven insights to support fair customer outcomes and continuous process improvement.



Key Responsibilities

Quality Assurance ControlConduct quality assurance (QA) assessments and control testing in adherence to the companys Quality Framework

Evaluate transactions| processes| and service interactions for accuracy| compliance| and consistency

Ensure proper documentation and audit trails are maintained Performan...