**Job Description:**

**Responsibilities**

+ Lead, develop, and recruit a high-performing integrated service organization, including Field Service, Technical Support, and front-line leadership, while fostering a culture centered on safety, accountability, continuous improvement, and ITW’s Core Values.

+ Drive an exceptional end-to-end customer experience byoptimizingservice delivery processes,establishingclear escalation paths, and ensuring responsive, high-quality support that minimizes customer downtime and strengthens long-term customer relationships.

+ Establish andmonitorkey service performance metrics, including First-Time Fix Rate, CSAT, response time, and repair effectiveness, using data and insights to drive operational improvements, service excellence, and customer satisfaction.

+ Own service revenue growth and profitability by developing and expanding value-added aftermarket offerings, including service contracts, extended warranti...