Job Summary

We are seeking a Voice & Unified Communications Engineer to support and manage enterprise voice systems. The candidate should have experience in Session Border Controller (Ribbon Sonus), Cisco Call Manager, call routing, and voice recording solutions.

Key Responsibilities

• Manage and support Session Border Controllers (Ribbon Sonus) including routing, configuration, and troubleshooting.
• Administer and maintain Cisco Call Manager (CUCM), including dial plan management and call routing.
• Support Verint Call Recording systems to ensure proper recording and system availability.
• Provide support for Microsoft Teams voice integration (basic level).
• Perform call flow troubleshooting and incident resolution across voice platforms.
• Work closely with internal teams, vendors, and telco providers for issue resolution.
• Support implementation, migration, and upgrade activities for voice syste...