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Underground Drill Product Master at Sandvik

Company

Confidential

Location

Ghana, Ghana

Type

Full-Time

About the job

  • Provide on-site technical assistance to resolve issues.

  • Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand.

  • Provide technical training to the service network on proper operation, maintenance and troubleshooting practices.

  • Provide technical support to end users, operators, and service personnel in cases of complex technical issues.

  • Provide relevant feedback to Technical Support Team and relevant Factory Product Engineering to enable improvements to the equipment or its operation.

  • Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.

  • Review spare parts recommendations with Parts BLM organization

  • Provide information on accuracy of Machine Life Operating Costs (MLOC)

  • Investigate warranty claims proactively and reactively to enhance custo...

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