Position Summary
To carry out external investigations in the field. To complete Investigative Telephone Interviews (COI)
Functional Knowledge
Accurate record keeping. Completion of tasks within SLA. Ability to utilise technical skills to complete workload. Technical competency to be demonstrated. Audit and quality checks. Quality of reports. Assisting colleagues when required. Reactive – responding to daily workloads as dictated by Customer requirements. Proactive – helping to enhance customer service, quality and ensure targets are met.
General Background, Experience & Professional Qualifications
Self motivated. Strong organisational and planning skills. Excellent technical and investigation skills. Proven ability to meet deadlines. Progress towards relevant prof...