Work Arrangement: 100% Onsite (Quezon City)

Start Date: ASAP

Nature of the Account: UK Financial Collections

Shift Schedule | Rest days: Shifting schedules, UK time

Educational Requirement:

• Graduate of Bachelor's Degree

Work Experience:

• Minimum of 3 years in HR, organizational development, or culture/coaching roles, preferably within a BPO or CX services organization
• Certifications: Diversity, equity, and inclusion certifications or cultural competency training is desirable 

Responsibilities:

• Coaching & Development: Deliver insightful and structured feedback through call monitoring, performance metrics, and quality audits to help team members grow.
• Training Delivery: Lead engaging new hire orientations and training...