JOB PURPOSE

• The UI/UX Manager will shape the visual and interaction layer of both external-facing (customer) and internal-facing (employee) products – ensuring they are not only functional and intuitive, but also emotionally resonant and frictionless to use.

• As a key member of the product delivery team, the UI/UX Manager will collaborate closely with Product Managers, Developers, and Process Designers to translate strategy, user insight, and process logic into high-impact interfaces. They will advocate for usability, accessibility, and design excellence across platforms, devices, and journeys.

KEY RESPONSIBILITIES

User Research & Journey Understanding

• Conduct or interpret discovery research to understand user behaviors, pain points, and context.

• Map user journeys, task flows, and personas to anchor design in real-world usage.

• Collaborate with frontline teams and stakeholders to surface nuanced user n...