Working as part of multidisciplinary teams, you will translate user needs and service requirements into clear interaction models, ensuring that services are usable, consistent, and aligned with modern design standards.

You will play a key role in bridging design and engineering—ensuring that interactions are not only well designed, but also technically feasible and implemented to a high standard.

• Define and communicate user needs through journey maps, service blueprints, and experience models
• Plan and conduct usability testing and research activities to inform design decisions
• Design and iterate user flows, wireframes, and prototypes at appropriate fidelity
• Translate complex service requirements into clear, accessible user experiences
• Ensure designs meet accessibility standards (WCAG 2.2) and responsive design principles across web, mobile, and desktop
• Work closely with user researchers designers,...