Key responsibilities
Responding to calls logged by clients
Providing remote/telephonic support
Scheduling site visits within a client's Service Level Agreement Mean-Time-To-Respond time
Resolving an issue within a client's Service Level Agreement Mean-Time-To-Repair time
Understanding each client's Service Level Agreement contract and adhering to the required service
Scheduling and completing preventative maintenance.
This includes compiling full maintenance reports after work are completed
Advanced fault-finding
Comprehensive knowledge of wiring, cable termination and best practice
standards
Video Conferencing and Audio-Visual Equipment Configuration
Preparing properly before attending to a site
Liaising with suppliers and senior staff to resolve issues
Doing installations when no Field Service work is required
Programming of Crestron and Extron control systems for Boardroom installations
Being available to work overtime when required