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UC Administrator

Company

Zachary Piper

Location

Memphis, United States

Type

Full-time

Zachary Piper Solutions is seeking an Unified Communications Administrator to join a National Defense Contract in Memphis, TN through % on site presence. The Unified Communications Administrator will support secure enterprise communications by maintaining, upgrading & troubleshooting secure Cisco UC systems, resolving service tickets, optimizing performance, and supporting technical refresh projects.

Responsibilities of the Unified Communications Administrator include:

  • Perform system upgrades, IOS updates & apply IAVA patches to Cisco Unified Call Manager
  • Troubleshoot UC system failures, resolve service tickets, and conduct root cause analyses
  • Monitor system performance & recommend improvements to enhance efficiency & reliability
  • Draft & update Standard Operating Procedures (SOPs) & contribute to UC knowledge management
  • Collaborate with NOC & operations teams to resolve complex suppo...

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