Engaging with Customers:Handling inbound/outbound calls with a focus on managing customers collections, billing related queries, and follow up
Building rapport and responding to customers enquiriesin an appropriate manner, offering personalized service with a “can do” attitude. Maintain a professional, empathetic approach with every customer
Cross-Functional Collaboration: Partner with other functions e.g. Billing team to resolve blockers
Requirements:
Experience in voice customer contacts– This may be in the capacity of a customer service representative, product call centre role, or collections
Language Skill: Business level proficiency in Cantonese or Mandarin language (verbal and written) to support our customer base.
Experience: Graduate of any degree or non-degree holders with at least 2 years of relevant work experience
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