Accountabilities
1.    Plan and organise work to ensure the delivery of those aspects of the service for which responsible. Ability to work with minimum supervision, balancing using own initiative against need to seek management guidance. Ability to work to tight statutory deadlines, be flexible in approach and have good general IT skills.
2.    Negotiate with outstanding written and verbal communication skills & a strong eye for accuracy & detail
3.    Apply knowledge and understanding of the impact of SEND on children and young people’s educational outcomes
4.    To lead on any developments in disagreement resolution/ mediation/ tribunal practice related to the SEND Reforms
5.    Undertake / support consultation procedures. Identify issues, resolving as appropriate and escalating complex problems if necessary.
6.    Oversee and manage all complaints (including Ombudsmen, MP/member enquires) in an efficient manager ensuring that all correspondence is responde...