About the Team:Travel Services is a part of the Global Mobility Services department. We are committed to supporting the business travel services of TikTok employees, and through the professional management of business travel resources, ensuring the implementation of standardized operation processes and policies, as well as managing external suppliers to provide a good business travel service experience. Responsibilities
- Responsible for the operation of travel services in this region, including but not limited to resolving escalated complaints, managing OnCall BPO customer service, adjusting service delivery standards and conducting performance evaluations, etc., to achieve continuous iteration of standardized systems and processes.
- Responsible for optimizing and managing the service system of travel suppliers in this region, controlling the service delivery quality of suppliers, and improving efficiency and quality.
- Responsible for following up and implementing special t...