The Travel Counselor is responsible for coordinating and managing travel arrangements for clients while ensuring services are delivered in accordance with company procedures, client policies, and service level agreements (SLAs). This role focuses on delivering efficient travel solutions, maintaining high service standards, and ensuring seamless travel experiences for clients through accurate booking, timely responses, and professional customer support.

JOB RESPONSIBILITIES

Travel Arrangement & Reservation Management

• Handle and monitor all travel enquiries received via telephone, email, and walk-in clients in a timely and professional manner.
• Plan travel itineraries and coordinate reservations for flights, hotels, car rentals, coaches, and train services based on client requirements.
• Process ticket issuance and prepare relevant travel documents accurately and efficiently.
• Ensure all bookings comply with client travel ...