About the job Travel Account Team Lead - Cebu City

About the job Team Lead - Travel Account (Cebu)

Work set-up: Onsite

Shift Schedule: Rotational (24/7) | No Fixed Day Off

Qualifications:

Undergraduates/Graduates with 2 to 3 years of work experience as a Team Leader

Should have patience and not be overawed by difficult situations

Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction

Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools

Good Interpersonal & people management skills with good problem solving approach.

Expert knowledge of service procedures

Good analytical skills for MIS, number crunching & reporting to internal & external customers

Roles and Responsibilities:

Responsible for managing team of associates

Independently handle, assist the customer to determine problems ...